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WoodCharcoal.in
Policies

Shipping Policy

Delivery timelines, costs, serviceable PIN codes, packaging and tracking for WoodCharcoal.in orders.

Last updated:

1. Shipping partners

We ship via Shiprocket's multi-courier network (Delhivery, BlueDart, XpressBees, DTDC and others), automatically selecting the fastest/cheapest courier for your PIN code.

2. Delivery timelines

Typical delivery windows from order confirmation:

  • Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad): 2–4 business days
  • Tier 2 cities: 3–5 business days
  • Tier 3 cities + rural PIN codes: 5–8 business days
  • North-East India + remote regions: 6–10 business days

Orders placed before 2pm IST (Mon–Sat) ship the same day. Orders placed after 2pm or on Sundays/holidays ship the next business day.

3. Shipping costs

  • Free delivery on orders above ₹999 (subtotal before GST).
  • Flat ₹99 shipping below ₹999.
  • Heavy orders (>25 kg) may incur additional per-kg surcharge — calculated at checkout.
  • Wholesale / pallet shipments: freight quoted separately after inquiry.

4. Serviceable areas

We deliver to all 29,000+ PIN codes serviced by Shiprocket across India. Use the PIN code checker on the product page to confirm delivery and get an estimate before you order.

5. Tracking

You'll receive:

  • Order confirmation email immediately after payment.
  • Shipping email with tracking link when the courier picks up the package.
  • SMS updates on out-for-delivery and delivered events.

You can also track orders from your account dashboard.

6. Packaging

All orders are packed in sturdy corrugated boxes with appropriate cushioning. Charcoal products are sealed in moisture-resistant bags to prevent humidity damage in transit. Wholesale orders use pallet-ready packaging.

7. Damage in transit

If a package arrives visibly damaged, do not sign for it — refuse delivery and contact us. If you notice damage after unboxing, photograph it and email us within 48 hours of delivery. See our Refund Policy for details.

8. International shipping

We ship wholesale orders internationally (Middle East, Europe, Southeast Asia). International shipping is quoted per inquiry — use our wholesale form with your destination country and estimated volume.

HS codes, MSDS, Certificate of Analysis and other export documentation are provided with every international shipment.

9. Contact

Shipping questions: hello@woodcharcoal.in