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WoodCharcoal.in
Policies

Refund & Return Policy

When and how you can return a WoodCharcoal.in order and get a refund.

Last updated:

1. Eligibility for returns

We accept returns under the following conditions:

  • The product arrived damaged, wet or contaminated.
  • The product is not as described on the product page (wrong variant, incorrect weight, wrong material).
  • The product is defective — e.g. sparking briquettes, excessive moisture, unusual odour.

2. What we can't accept

  • Used or opened charcoal products (safety + hygiene).
  • Products returned after 7 days of delivery.
  • Products damaged by misuse (wet storage, outdoor exposure, improper ignition).
  • Custom-packed wholesale orders (unless defective).

3. How to request a return

  1. Email hello@woodcharcoal.in within 7 days of delivery with your order number, the reason for return and 2–3 clear photos of the issue.
  2. We'll respond within 48 business hours with an RMA (Return Merchandise Authorisation) number and a prepaid return shipping label if the return is approved.
  3. Pack the product in its original packaging. Apply the return label and hand it to the courier.
  4. Once we receive and inspect the return (within 2–3 business days of receipt), we'll process the refund.

4. Refund timelines

  • UPI / Net Banking: 5–7 business days after return inspection.
  • Credit / Debit card: 7–10 business days (bank-dependent).
  • Cash on Delivery: refunded to a bank account you provide (NEFT), within 7 business days.

Refund is issued to the original payment method. Shipping charges (if any) are refunded only if the return was due to our error (damage, defect, wrong item).

5. Cancellations

You may cancel an unshipped order from your order history for a full refund. Once the order is dispatched (status: "Shipped"), it cannot be cancelled — please initiate a return on receipt instead.

6. Wholesale orders

Wholesale orders are governed by the terms of the purchase order. Lot rejections require a Certificate of Analysis mismatch or physical defect documentation. Contact your account manager or hello@woodcharcoal.in.

7. Exchanges

We don't process direct exchanges — return the product for a refund and place a fresh order for the replacement.

8. Contact

Questions: hello@woodcharcoal.in / Phone: +91 84880 10818